My payment is failed but I have been charged, what should I do?

If your payment attempt failed but the amount was deducted from your account, there is usually no need to worry. In most cases, this happens due to a temporary payment gateway or bank authorization issue.

When a payment fails, the amount that was deducted is typically automatically reversed by your bank within a few business days.

If the refund does not appear in your account within the expected timeframe, we recommend contacting your bank or card provider’s customer support for further assistance, as the transaction is handled on their end.

If you need help verifying whether the payment was successfully received on our side, you can also contact us and share the Email ID used for transaction, transaction ID or payment reference number for a quick review.